Six years ago my husband & his siblings obtained Alert USA for their widowed mother who lives alone in another state. Every year the fee was paid by my husband's credit card.
Last year, USAA changed from Master cards to Visa cards, and Alert USA sent a letter requesting the new credit card number. I tried to contact them by phone as we wanted to pay monthly (instead annually) because of my mother-in-law's medical diagnosis. Alert USA's phone is no longer in service, so I sent a letter requesting cancellation and all the equipment was returned on DEC 26. To date, we have not received a confirmation that the equipment was received, nor did we receive the $100 deposit.
I contacted the NYC Better Business Bureau, the NY State Regulators for Public Service and the NY State Adjutant General's Office, but no one can help us. AVOID any interactions with these Alert USA SCAMMERS who are bilking senior citizens for services not rendered.
Product or Service Mentioned: Alert Usa Emergency Response Systems Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: 100 deposit was not returned your phone is not in service.